480-788-JUMP (5867)

 

Frequently Asked Questions

Q: Does the price include set up and delivery?

A:  The prices listed on our website are before tax so tax will be added at checkout. The price includes set up and take down of all inflatables. It also includes delivery to the East Valley. Additional fees include delivery to Phoenix, Scottsdale and West Valley, as well as tarps for set up on non-grass, abrasive surfaces (ie. Rock, Dirt, Concrete, etc).  $10 for set up concrete, asphalt, rocks. $15 set up on dirt. 

Q: What is your delivery area?

A: We do deliver Valleywide. East Valley delivery fee is included in the price. Delivery fees are based on total mileage from our warehouse in Queen Creek. Delivery fees range from $25 to $75 depending on area. 

Q: How many hours are included in the rental?

A: Although we do not charge by the hour, we recommend party times be around 4-5 hours. We do our best to give you the inflatable as long as possible but when we have several deliveries we need time to accommodate all of our customers' party times. We start delivering as early as 7 am and do not recommend parties to go past sunset for safety.  In order to provide accomodate our customer party times, we do not offer all day rentals. For specific party time questions, please give us a call and we'd be happy to help. 480-788-5867

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before your party to confirm that someone will be at the party location.

Q: Are you insured?

A: YES! We are fully licensed and insured to provide for your park rental, residential party and public event. 

Q: We´ve rented some really dirty bouncers from other companies in the past. Are they always that dirty?

A: No. Dreamland Bouncers takes great pride in the cleanliness of our inflatables. Steve is a full-time paramedic, so we don't just clean them, we just about sterilize them. We vacuum and use anti-bacterial cleaners after each use to ensure a clean and safe unit for your party.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the bouncer or slide the entire time. Once unplugged, they will deflate. That´s why we require an outlet within 75´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. In order to keep the unit inflated, it does need to be plugged into a 110V outlet. 

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a city park, you will be required by the city to use a generator for electricity.  For a basic bouncer, you will need at least a 2500 Watt generator provided at the set up time.  If you need a generator, our generator rental is one of the lowest rates in town.  Some community and HOA parks do offer power but as a general rule, Dreamland Bouncers recommends renting a generator even if there is electricity at the park. You never know if the plug is in good shape or vandalized. Better to be safe than sorry. Also, you are responsible for reserving your ramada or space at the park so make sure you obtain a permit if required and just let us know where the party is!  

Q: How do Waterslides work?

A:  A waterslide rental will require access to a water source for the duration of use.  You provide the water hose long enough to reach the base of the slide.  The hose needs to be one that we can screw in the end of it to our attachment  The water would need to be turned on as long as you are using the slide wet.  

Q: Can I have a Waterslide at a park?  

You can have a Waterslide at a community or an HOA park if you are allowed to do so from the community.  You will need to have access to a water source with a hose long enough to reach where the Waterslide will be.  We are not allowed to set up a waterslide at a City Park as there is not a water source nor do the cities allow water units on their property.  

Q: What payments do you take?

A: Cash, check or credit cards. If paying by cash, please have exact change we may not have cash on hand. Payment is due at set up of equipment. 

Q: What if we need to cancel? What about bad weather?

A: If you need to cancel, please let us know as soon as possible prior to your event.  If you decide to cancel within 5 days of your party not due to poor weather, a non-refundable deposit will be required.
     If the weather is forecasted to be poor with high winds or rain, we will be in contact to determine the safest and best way for your event.  If the forecast shows greater than a 30% chance of rain during your party day and you want to continue to have the inflatable, a $25 non-refundable deposit will be required the day before the party to confirm your reservation.  If you decide to have the inflatable delivered and set up, payment will be required at that time.  There are no refunds due to weather once the inflatable is delivered and set up.  If you decide to cancel due to poor weather at least 1 day prior to the party day, then no payment is required.  The inflatables cannot be used where winds are in excess of 20 MPH nor when there are heavy rains or a downpour so the unit may not be set up nor inflated at that time.
         MONSOON SEASON: Monsoon season is a common event here in the Arizona summers. The dust storms, high winds and rain come in the late afternoons and early evenings. These storms do come in quickly and can cause a lot of concern for us and inflatables. We care about the safety of you and your guests so in the event of a monsoon storm, the inflatables are to be turned off and not used until the storm has passed.  If you are thinking of having your party during the late afternoon/early evening, do consider the chance of a monsoon and how that may affect your party. We will do our best to communicate with you for your party and your safety. 

Q: How big are the bouncers?

A: Our basic bouncers are 13' x 13', Combos up to 20'x22'.  Please note the size of each inflatable (listed near the large picture).  Please add an additional 2-3 foot buffer around the entire inflatable as some are VERY big and require extra space.  When in doubt, measure your space to make sure it will fit or give us a call if you have a specific concern. The bouncers and slides need room to be staked and secured as well as room for the electrical blower.  Please make sure you have a clear space around and above the bouncer as it cannot rub against walls, trees, or bushes as this may damage the jump.   If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big combos, slides and interactives? Any special requirements?

A: Check the requirements listed with each inflatable. Also, make sure you have at least a 4 foot access to the area where it will be set up. The inflatables can weigh in excess of 500 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, concrete and rock. Any surface besides grass will REQUIRE the use of a heavy duty tarp for an additional fee.

Q: Do you supervise the inflatables?

A: A responsible adult is required to supervise the inflatables at all times.  We offer attendants to supervise the inflatables for an additional charge. For public events, we do require Dreamland Bouncers to provide attendants on our inflatables such as the Volcano Rock Wall, Bungee Cord Run and Obstacle Course to ensure safe operating and smooth flow of participants.  For public events, please give us a call and we'd be happy to determine what is best for your event. 

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q: Are the inflatables safe for adults and kids to use?  How many people can use the inflatable at a time?

A: The inflatables do not have an age restriction but they do have total weight restrictions.  Most inflatables have a weight limit for the total unit (ie. 800 lbs) so it will depend upon the inflatable. The basic bouncers will safely allow 6-10 children at time depending upon the bouncer size.  Larger inflatables will vary in limits depending upon inflatable size and use so adults and children can use the inflatables together so have fun! 

Q: If I make a reservation online, is my bouncer reserved? How do I know I have a confirmed reservation?

A: YES!  You will go through a few easy steps while doing the online order such as providing your basic contact info and party times.  You will come to the final itemized page that asks you to check a box and provide payment upon delivery, then hit "Submit."  You will immediately receive an email confirmation to the email address you provided so please verify that you did receive the email.  Once you have received the email, then you are reserved!  If you did not receive an confirmation email, please give us a call to verify your reservation. 480-788-5867. We will also send you an email reminder a few days prior to the party time.  And we will notify you on the afternoon before your party to confirm drop off/pick up times.  You are more than welcome to call us for specific reservation questions too if needed. 

 

 

Still have a question? Call or Write: Steve@DreamlandBouncers.com  480-788-JUMP (5867)

 
           

 


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